Love The Salon in Cheltenham – Review
Business: Love The Salon – Cheltenham branch
Location: 154 High Street, Cheltenham, GL50 1EN (above Vodafone!)
Date of Review: August 2017
Reason of Review: Staff member needed a haircut
Link to their website: Click Here
Booking the appointment
This Hairdressers review of Love The Salon starts with their website, it is nice and clean and fairly easy to understand your way around the homepage but looks a little dated. The first thing I noticed though was that their initial image was out of focus, being in the publication/website industry this didn’t feel me with too much confidence.
The initial bit of information I needed was the location of the salon, after all if it wasn’t near where I would be it would be pointless booking there. This wasn’t that easy to find. A nice Location button should be clear to find on any page (Tip). Maybe replace the ‘Contact us’ with ‘Location’??
So I found the address on the contact us page. 154 High Street, Cheltenham. So, where is that I asked myself? I know where the high street in Cheltenham was but where on that fairly long road full of shops is it?
A map of the town with their location would be VERY useful here. Not to worry Google to the rescue!
Found the rough location using Google so all good now.
Love the Salon use a booking package to handle their appointments, they have a great big BOOK button at the top of the page so easy to get going. Sadly the company that created the booking package needs to up their game as their software was, well, I’ll just say ‘Hard work!’. They have managed to make a simple couple of questions into war and peace! (shame on your Shortcuts Software!)
This is not Love the Salon’s problem, but does make their site less attractive.
Not been to the Salon before I booked Ade who is one of the top hairdressers, well going by the price anyway because there wasn’t anything that I could see that told me anything about Ade, well certainly at the booking form. So, I clicked back to the main site to see if I could find out a little bit more about Ade.
‘Meet the Team’! Perfect, a page dedicated in telling me about the team members. Now, where is Ade?
It looks like ‘my’ Ade is not listed on the team page.
Does this mean he is not a team member?
Do the other staff not like him?
Does he really exist?
Maybe they have created a spare name badge with Ade on it and each day one of the members wears it, a kind of forfeit from the previous days drinking games in the pub after work? Oh the excitement, looking forward to my cut!
Back to the booking, a couple of seconds after booking I received my confirmation email, nice. It includes the appointment details and their address.
Additionally to this email I also received a ‘reminder’ email one day before the appointment, it asked me to confirm or cancel the appointment, which confused me. The emails subject was ‘Appointment Confirmation’, but they wanted me to confirm it again by clicking on the button.
I guess it is for them to make sure you are still coming to the appointment, I think the wording could be a little better on this email.
No biggy, looking forward to my snipping session!
Rating out of 5
Location
Rating out of 5
Greeting from the staff
Rating out of 5
The Salon
Rating out of 5
The Cut
Rating out of 5
Leaving Love The Salon
Paying and leaving was swift and efficient, which is good as nobody wants those awkward moments when the receptionist needs to get on and do something else and I just want to go but feel like I should say something. There wasn’t any gushing comments either which some Salons provide, which is a good thing in my book. After all I’m very important (ahem) and have places to go.