How Cheltenham’s serviced apartments are using technology to transform the guest experience
Summary
Arriving somewhere new and not knowing where anything is, waiting at a reception desk after a long journey, or trying to remember a WiFi password buried in an email – these are the small frictions that can make the start of a stay feel more complicated than it needs to be. For guests staying in Cheltenham’s serviced apartments, that experience is changing.
Details
A new generation of guest-facing technology is transforming the arrival experience, and providers like Luxury Apartments are at the forefront of that shift. Everything you need, before you even arrive Through a dedicated digital guest portal, guests receive everything they need for their stay in one place – accessible on any device, with no app download required.
Before arrival, guests can complete online check-in from wherever they are. Details are submitted in advance, meaning there’s no need to queue or fill in forms on the day. By the time you reach your apartment in Montpellier, Lansdown, or The Suffolks, the admin is already done.
For anyone arriving after a long journey – whether from London, a transatlantic flight, or a busy day of meetings in the GCHQ corridor – that’s a meaningful difference.
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Removing language barriers for international guests For guests visiting from outside the UK, the guest portal and communication hubs are available in more than 30 languages, removing another potential barrier for international visitors coming to Cheltenham for business or leisure.
Duve’s communication hub uses DeepL’s AI-powered translation technology to accurately interpret phrasing, context and idioms, ensuring conversations feel as natural as possible. Messages sent in one language are automatically translated according to the recipient’s phone number country code, enabling seamless communication and eliminating language barriers.
This helps streamline the guest experience and ensures visitors can engage with hosts confidently, regardless of their native language. Local knowledge, personalised to your stay One of the most valuable parts of any stay in Cheltenham is knowing where to go.
The guest portal provides curated local recommendations – restaurants, cafes, things to do, hidden gems across the town – alongside practical information about the apartment itself. Wifi passwords, appliance guides, house rules, and check-out instructions are all held in one place, easy to find at any point during the stay. There’s no need to track down a separate welcome folder or dig through old emails.
Report source: Visit Cheltenham Blog